I enter if you have hosted sites Hakhadd Work on each of the control panel
I will account for you, but you want to know if possible Asdev sites has a current account
So I was like, I want to
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Dec
24
Nov
Cristan [5:12:19 PM]: Hello! Thank you for contacting the Sales team, How can I assist you?
Aleexr [5:12:19 PM]: Can i host a site with links to affiliate of the Adultfinder without having pornographic pictures on my site? That is, my site can talk about sex (no porn images) and contain links to affiliate sites like adultfinder?
Manny tanks
Cristan [5:12:25 PM]: Hello
Aleexr [5:12:43 PM]: hello
Cristan [5:12:47 PM]: we don’t allow any adult content period on sites. No text, or images.
Aleexr [5:14:07 PM]: can not talk openly about sex?
Cristan [5:14:14 PM]: No I’m sorry.
[5:14:40 PM]: Not with our hosting
Aleexr [5:15:38 PM]: how the person born?
Cristan [5:15:46 PM]: ?
Aleexr [5:16:19 PM]: its by having sex to other person, no?
Cristan [5:16:35 PM]: I believe so
Aleexr [5:17:23 PM]: I can not understand…
[5:17:40 PM]: child porn, yes
[5:17:48 PM]: guns, ye
[5:17:57 PM]: hate, yes
[5:18:19 PM]: sex and no images, no!
Cristan [5:18:22 PM]: No we don’t allow any of that
Aleexr [5:18:34 PM]: ok
Cristan [5:19:12 PM]: no child porn, no guns, no hate, no sex.
[5:19:22 PM]: None of that with our hosting
Aleexr [5:19:53 PM]: I feel sorry for ******host not contribute to a free web within acceptable limits
Cristan [5:20:24 PM]: We aren’t free hosting. We’re professional hosting.
Aleexr [5:20:41 PM]: yes, i know
Cristan [5:20:41 PM]: We do have acceptable limits, our users accept our limits in the TOS when they signup
Aleexr [5:21:27 PM]: ok
[5:21:30 PM]: thanks
[5:21:40 PM]: good nigth
Cristan [5:21:40 PM]: sure take care
24
Nov
Brad [9:38:55 AM]: Welcome to our real-time live chat. Please have your domain, password, and a detailed description of your problem; please note that I am chatting with several other customers as well, so my responses may be delayed.
Morbir [9:38:55 AM]: My site has been suspended. Why?
Brad [9:39:07 AM]: Whats your domain name and password, please
Morbir [9:40:00 AM]: ****tation.org m******19**
[9:44:09 AM]: …
Brad [9:44:44 AM]: It appears your account has been disabled for causing excessively high load on the SQL server, slowing the performance of the server.
[9:45:08 AM]: Because of the severity of the slow downs, your account has been permanently disabled, and will be deleted and refunded within 2 weeks.
[9:45:30 AM]: I can get cPanel, FTP and SSH (if applicable) for you to retrieve your data.
Morbir [9:46:04 AM]: How has it been causing high load on the SQL server?
[9:48:00 AM]: So basically my account has been slow has been slowing your server down for no reason and now you’re just gonna delete it without telling me because you feel like it?
Brad [9:49:40 AM]: Because we reserve the right to do so, as stated in our terms of service that you agreed to upon signing up. There is plenty of reason for disabling. Your MYSQL queries are causing extremely high load on the sql server. In a shared hosting environment the performance needs to be the same for everybody–You were causing the other sites to slow down or crash.
Morbir [9:50:21 AM]: Wow, so you geniuses just decided to delete it within two weeks instead of asking me to get rid of my SQL queries because it’s slowing down your site?
[9:50:23 AM]: server*
Brad [9:51:19 AM]: Yes, that is what us geniuses decided to do. We’re not obligated to give you an opportunity to fix the problem. You have always had access to the mysql_slow_queries logs in your home/tmp/ folder for viewing at any time
Morbir [9:51:42 AM]: Why don’t you stop being a little bitch and actually offer some support instead of trying to act like a smartass?
Brad [9:53:08 AM]: First off, you need to stop with the personal attacks. They’re not helping you at all, and it will NOT change the current situation. Secondly, I would HIGHLY recommend checking over the terms of service before you agree to hosting, with any company.
[9:53:22 AM]: There’s nothing I can do to help you beyond giving you CPanel and FTP access.
Morbir [9:53:47 AM]: So you’d rather refund me instead of telling me to delete whatever the fuck is slowing down your site?
[9:54:06 AM]: Maybe you should stop being a little smartass bitch if you don’t want any personal attacks
Brad [9:54:56 AM]: I don’t have time for your childish and immature conversation. Man up, accept responsibility, and find another host.
[9:55:15 AM]: If you want to complain, I am more then happy to transfer you to the abuse dept.
Morbir [9:55:36 AM]: LOL accept responsibility? That coming from the douchebag company who deletes sites without even notifying the customer
Brad [9:56:45 AM]: Yes, the ‘douchebag’ company has the responsibility to maintain quality of hosting for all its’ customers. You were impacting server performance considerably, so we’re letting you go.
[9:57:23 AM]: Again, I have other customers to deal with. Your account will be deleted 12/**/08. Please remove your files before then. Abuse is in charge of de-activations, and are ready to speak with you if you’d like to talk to them.
Morbir [9:57:31 AM]: I didn’t even know what the fuck was going on, maybe you should’ve told me right away instead of me finding my sites suspended
[9:58:16 AM]: You should probably add a new line to your terms of service saying “We’re arrogant shitty faggots who like to screw you up the ass”.
[9:59:05 AM]: Whatever bitch, so how much is the refund?
Brad [10:00:14 AM]: I’ll go ahead and make note of that suggestion for the TOS, thanks, and billing would have to answer that question. I’ll transfer you to abuse now.
[10:00:31 AM]: Have a great day, my friend!
3
Nov
[4:56:02 PM]: Christan: Hello! Thank you for contacting the Sales team, How can I assist you?
SALES QUESTION: hi
[4:45:31 PM]: hi
Christan [4:45:43 PM]: hi
SALES QUESTION [4:45:44 PM]: hou are you
Christan [4:46:21 PM]: great thanks
[4:46:27 PM]: how can I assist you?
SALES QUESTION [4:47:41 PM]: I want to buy webhosting
Christan [4:48:01 PM]: okay
[4:48:09 PM]: signup on our homepage where it reads SIGN UP NOW
SALES QUESTION [4:48:54 PM]: Who are they?
Christan [4:49:01 PM]: who is who?
SALES QUESTION [4:49:43 PM]: im from germany
Christan [4:50:08 PM]: okay
[4:50:13 PM]: We host worldwide so we can host your site
SALES QUESTION [4:50:18 PM]: I can not good english
Christan [4:50:45 PM]: okay
SALES QUESTION [4:51:38 PM]: MuSTT provides you with many people or chat?
[4:52:13 PM]: musst dur mit vielen leuten chatten
Christan [4:52:18 PM]: okay
[4:52:26 PM]: you can use chat to talk to us.
[4:52:34 PM]: I don’t understand the last thing you said
SALES QUESTION [4:54:04 PM]: why they always say okay?
Christan [4:54:26 PM]: Because that’s what we say in the US
[4:54:45 PM]: Mostly because we don’t really follow what you are saying but we are trying to understand
SALES QUESTION [4:55:10 PM]: hehe
Christan [4:55:46 PM]:
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Oct
mar [3:09:47 PM]: i am interested in opening an account
Christan [3:10:00 PM]: okay you signup on our homepage where it reads SIGN UP NOQW
[3:10:01 PM]: **NOW
mar [3:10:43 PM]: you people advertise account owners can email 500 emails per hour, correctam
[3:11:43 PM]: what kind of support is offered to accomplish that, i diont know how to set it uppn
Christan [3:12:17 PM]: yes they can send up to 500 outgoing per hour.
[3:12:31 PM]: you can set up a list through mailman its a mass mail option we include.
mar [3:13:41 PM]: now i have spoken to host*ator about figuring out how to do this and all they tell me is to go into their forum and find the information, whaHAT CAN I EXPECT FROM YOU PEOPLE
[3:14:12 PM]: i dont know how to do what you say
[3:14:22 PM]: what kind of support will i get
Christan [3:15:16 PM]: Here is more information on our company and the support we offer: We have been a a front runner in the hosting industry for over 10 years. We have set the industry standard for customer support and reliability. We offer 24/7 support via phones, live chat. or e-mail. Our support staff is well trained and very knowledgeable. The best thing is they are all in the US. They are also employed directly by us we do not contract out to call centers. When you call in you are speaking directly with a member of our highly trained staff.
We are always upgrading our hosting package features. We started out offering 5gb of storage and we are now offering unlimited storage and file transfer. We own and operate our own data center. We are not a reseller like many of our competitors. We build all of our servers in house using only top quality parts. We have a staff of admins that monitor the servers 24/7 even on holidays. Our pricing for what we offer is the lowest in the industry. We are the top ranked host in the world 2 years running.
[3:15:58 PM]: Mailman is a 3rd party company so most of the questions you have related to that program you would check with their website on for forums and information on how to do things if you cannot figure it out in the mail man program option in our cPanel
[3:16:12 PM]: http://gnu.org/software/mailman/index.html
mar [3:16:14 PM]: yeah but how about answering the question!!!!!!!!
Christan [3:16:18 PM]: the link above is the mailman main page
[3:16:29 PM]: I am answering your question Sir.
[3:16:37 PM]: The above information is what you can expect from our support, based off the question interpretted:
[3:16:54 PM]: mark [3:14:22 PM]: what kind of support will i get
[3:17:18 PM]: Did you have any more specific questions that I did not answer?
mar [3:17:58 PM]: do you know if it is a complex process?
Christan [3:18:07 PM]: To set up a website or to use mailman?
mar [3:18:16 PM]: do you know if it is a complex process
Christan [3:18:29 PM]: To set up a website or to use mailman?
mar [3:18:38 PM]: to use the mailman
Christan [3:19:19 PM]: I have heard of great success with it from our customers and very little problems with it.
mar [3:20:29 PM]: so the first step i would take after setting up aN ACCOUNT AND SETTING UP AN EMAIL ON A DOMAIN I SET UP WITH YOU WOULD BE TOgo into panel and find a “mailman” icon???
Christan [3:21:02 PM]: Yes, You would first signup for hosting on our homepage where it reads “SIGNUP NOW”
[3:21:13 PM]: then you can login to your Panel and use the features.
[3:21:17 PM]: like mailma
[3:21:19 PM]: **mailman
mar [3:21:21 PM]: i know, i said open an acct!!!!!!
Christan [3:21:29 PM]: its located in the Mail section
[3:21:38 PM]: Yes, I was just reviewing the steps with you.
mar [3:22:02 PM]: i am asking after all that the first thing to use the email facilities would be to go into the panel??
Christan [3:22:08 PM]: yes
[3:22:15 PM]: then its under the MAIL section in Panel
[3:22:25 PM]: there is an icon that reads MAIL MAN
mar [3:22:31 PM]: so there is a “mail” icon in rtthe panel correct
Christan [3:22:39 PM]: yes.
mar [3:23:13 PM]: once inside mail I will see something to click on to get into the “mailman”
Christan [3:23:50 PM]: yes you will see an icon titled : MailMan
mar [3:24:23 PM]: does it give some explanation inside the “mailman” how to set it up or everything is stated on the website you gave me???
Christan [3:24:53 PM]: it does give some information on how to use mailman
mar [3:25:28 PM]: you dont think it is very complex???
Christan [3:25:58 PM]: Personally, I have not used it much. In my opinion there is a learning curve but it is very learnable.
mar [3:27:08 PM]: i am using a list of opt in leads that I have the i.p for, I must use the i.p address in aeach emaIL TO CONFORM TO nO sPAM aCT, IS THERE A FIELD IN THE PROGRAM THAT WILL ALLOW THEE IP ADDRESS OF EACH PERSON I AM EMAILING TO TO BE ON THE EMAIL????
Christan [3:28:03 PM]: I don’t beleive Mailman includes that feature. You do need to have an opt in and opt out option in your emails so that is good that you have opt in option.
[3:28:49 PM]: is this a purchased mailing list?
[3:28:56 PM]: or customers that have opted in directly from you
mar [3:29:16 PM]: I WILL HAVE OPT OUT, WHAT DO YOU MEAN BY OPT IN, I ALREADY HAVE OPT IN LIST I AM WORKING WITH, THEY HAVE ALREAQDY OPTED IN
[3:29:48 PM]: I PURCHASED THIS LIST WITH ALL THE INFO I NEED
[3:30:37 PM]: But i believe according to the law, you must also have the i.p address on the email, not so???
Christan [3:31:02 PM]: Okay so you purchased a list of leads from another company or did these individuals on your list signup for your mailing list themselves and give you their email information?
[3:31:21 PM]: The email would have your IP address but there is no such law.
mar [3:31:21 PM]: i purchaased the list
Christan [3:31:38 PM]: Then we would not allow you to mail those clients on the list.
[3:32:03 PM]: Because that would be against our terms of service for mailing customers that did not opt in for your emails.
[3:32:10 PM]: in other words that’s considered spam.
mar [3:32:31 PM]: these people opted in, it is not spam
[3:32:56 PM]: it is a list of opt in leads that i purchased
Christan [3:33:14 PM]: Yes that is not allowed with our hosting.
[3:33:26 PM]: Because they did not signup specifically for your emails directly from you
mar [3:33:27 PM]: why, they are opt in
Christan [3:33:42 PM]: purchased lists are not allowed with many hosting companies because of this.
mar [3:34:28 PM]: you mean i cannot use the service because it is a purchased list even though it is iopt in???
Christan [3:35:29 PM]: Yes. Because the clients you are emialing did not specifically OPT IN for your mailings
mar [3:36:36 PM]: how would you know that, i am loading a list of email addresses to send out from my hard drive, how can you guys know if they are mine or they were purchased???
Christan [3:37:25 PM]: because we would get an email reporting you as a spammer and we would disable your account.
mar [3:37:25 PM]: did you know that an opt in is an opt in no matter where they came from!!!!
Christan [3:37:58 PM]: I am just letting you know that PURCHASED LISTS are not allowed with us. And you would most likely have some problems with getting reported by some of the people you are sending to
[3:38:07 PM]: which would cause your account to be suspended.
mar [3:38:16 PM]: but if i can prove that i am not spAAMMING WHY WOULD YOU DO THAT, I HAVE THE PROOF THAT THEY ARE OPT IN
Christan [3:39:12 PM]: if its a purchased list that you prove that with we would tell you you are not allowed to do that
[3:39:51 PM]: purchased lists are basically emails compiled by another company that the user signed up for emails from that is sold to other companies to send mass emails to . The customers did NOT opt in for your emails
mar [3:40:36 PM]: YOU KNOW EVEN IF IT WAS A LIST THAT I CULTIVATED MYSELF, THER3E ARE ALWAYS PEOPLE THAT FORGET THAT THEY OPT IN AND COMPLAIN, SO WHAT IS THE DIFFERENCE???
Christan [3:41:40 PM]: if you get reported as SPAM you do get reported to SpamHaus and they can shut down your entire domain. Spamming is illegal
[3:41:48 PM]: And we do not tollerate it.
mar [3:42:09 PM]: THESE CUSTOMERS REQUESTED TO RECEIVE INFORMATION BY OPTING IN, THEY GAVE THE OK
Christan [3:42:53 PM]: but not directly to you
[3:42:56 PM]: and your company emails
mar [3:43:08 PM]: I DONT KNOW WHY YOU KEEP ACCUSING ME OF WANTING TO SPAM, WHEN I TELL YOU THESE ARE OPT INS???
Christan [3:43:14 PM]: I’m just giving you a warning on something that could be a possible issue with hosting with us.
[3:43:42 PM]: Purchased lists are not consent from the email address’s owners to alllow ANYONE to send them emails.
[3:43:49 PM]: Which is what purchased lists dooo
[3:44:07 PM]: SO I’m just giving you a heads up on what would happen if anyone complains there are serious consequences.
mar [3:45:34 PM]: I AM WRITING ON THE BOTTOM A SENTENCE TO THE EFFECT THAT THEY REQUESTED INFORMATION AND IF THEY NO LONGER WISH TO BE ON THIS LIST TO OPT OUT BY SENDING AN EMAIL TO ME TO CONFORM TO nO sPAM LAWS
Christan [3:46:03 PM]: Sorry. We still don’t allow Purchased mailing lists.
[3:46:13 PM]: you are welcome to check out our tos: http://www.*******host.com/terms_of_service.html
[3:46:55 PM]: OUR TOS INFORMATION ON: Spamming -
“Spamming, whether or not it overloads the Services or disrupts service to ****host.com’s Subscribers, is prohibited. The term “spamming” includes, but is not limited to, the sending of unsolicited bulk and/or commercial message over the Internet or maintaining an open SMTP policy. *****host.com reserves the right to determine, in its sole and absolute discretion, whether e-mail recipients were from an opt-in email list.”
mar [3:47:09 PM]: I DONT THINK YOU KNOW WHAT YOU ARE TALKING ABOUT BEDCause millions of dollars a daY ARE SPENT BY PEOPLE BUYING OPTIN MAILING LISTS, IF IT WAS ILLEGAL IT WOULDNT BE SUCH A BIG BUSINESS!!!!!!!!!!!
Christan [3:47:40 PM]: I do know what I am talking about you can review our TOS
[3:48:06 PM]: and it includes that we do not allow that. AND spamming is not legal and your domain can be shut down by SpamHaus without dispute.
mar [3:48:35 PM]: FINE YOU JUST SAID UNSOLITICITED MAIL, WHAT I AM SENDING IS NOT UNSOLICITED, IT IS REQUESTED AND THE SOURCE OF THE OPT IN IS IN THE EMAIL
Christan [3:48:50 PM]: I have had several managers review this chat and verify the information I am giving yo0u
[3:49:10 PM]: BUT they did not request the OPT in directly from you.
mar [3:49:38 PM]: BUT THE PARTY THEY REQUESTED IT FROM IS ON THE EMAIL
Christan [3:50:04 PM]: Yes but its not directly from them… its from you
mar [3:50:18 PM]: OK GOODBYE
Christan [3:50:48 PM]: From our TOS: “****host.com reserves the right to determine, in its sole and absolute discretion, whether e-mail recipients were from an opt-in email list.”
[3:50:51 PM]: have a great day Sir.
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aBilal [9:15:29 AM]: hello, ia m trying to signup but having a little confusion. When my domain serach is sucessful there is a string “HELLO MASTER” before domain name… what does that mean????? will that be always there??
Christan [9:15:43 AM]: where it reads Hello Master on the top?
aBilal [9:15:55 AM]: exactly
Christan [9:16:11 AM]: it would say your name when you sign up and login
aBilal [9:16:28 AM]: is that part of domain [9:16:52 AM]: lets suppose i search for ****ircle.com
Christan [9:16:53 AM]: no Bilal [9:16:57 AM]: n its sucessful
Christan [9:16:58 AM]: its not part of your domain
aBilal [9:17:10 AM]: my domain will b www.****ircle.com
Christan [9:17:19 AM]: ok [9:17:21 AM]: that’s fine
aBilal [9:17:36 AM]: not hellomaster.****ircle.com
Christan [9:18:04 AM]: no it won’t say that at all