Christian [8:18:10 AM]: Hello ! How can I assist you ?

SALES QUESTION [8:18:10 AM]: ITS FREE OR NOT?

Christian [8:18:13 AM]: we dont’ have free hosting

SALES QUESTION [8:18:33 AM]: ITS FREE OR NOT?

Christian [8:18:40 AM]: We do NOT have free hosting

SALES QUESTION [8:19:01 AM]: WHY YOU REPEAT ME?

Christian [8:19:14 AM]: Because you asked the same question twice.

SALES QUESTION [8:19:51 AM]: BY THE WAY

[8:20:18 AM]: AAAA OK

[8:20:19 AM]: WHY DO YOU HAVENT FREE DOMAIN?

Christian [8:20:42 AM]: we do give you a free domain when you signup for a 12month hosting plan or longer.

SALES QUESTION [8:21:44 AM]: DOY YOU HEAR ME

[8:21:45 AM]: I DONT HAVE MONEY TO PAY…AND I WANT A DOMAIN

Christian [8:21:59 AM]: We don’t give you a free domain if you don’t signup for hosting.

[8:22:05 AM]: Yes I hear you.

[8:22:26 AM]: If you don’t have money to signup and pay for a 12month hosting account then you cannot have a free domain.

SALES QUESTION : DO YOU HAVE WEB CAMERA?

Christian [8:24:31 AM]: I am sorry I am not able to give out any personal info. I only have time to answer prospective client’s and there questions regarding our hosting. If you have further questions related to our hosting please continue.

SALES QUESTION : CANYOU HELP ME WITH THAT/

DO YOU HAVE MONEY?

Christian [8:26:09 AM]: No. I’m not giving you money.

[8:26:22 AM]: I cannot give you a free domain unless you pay and signup for a hosting account.

SALES QUESTION : OK

CAN YOU PAY FOR ME!

Christian [8:28:24 AM]: No.

[8:28:28 AM]: I cannot pay for you.

[8:28:38 AM]: you must come up with your own money to pay

SALES QUESTION : TELL ME PLEASE…

Christian [8:28:58 AM]: NO

[8:29:05 AM]: I AM NOT GOING TO PAY FOR YOU

[8:29:18 AM]: You need to pay for the hosting on your own

mar [3:09:47 PM]: i am interested in opening an account

Christan [3:10:00 PM]: okay you signup on our homepage where it reads SIGN UP NOQW

[3:10:01 PM]: **NOW

mar [3:10:43 PM]: you people advertise account owners can email 500 emails per hour, correctam

[3:11:43 PM]: what kind of support is offered to accomplish that, i diont know how to set it uppn

Christan [3:12:17 PM]: yes they can send up to 500 outgoing per hour.

[3:12:31 PM]: you can set up a list through mailman its a mass mail option we include.

mar [3:13:41 PM]: now i have spoken to host*ator about figuring out how to do this and all they tell me is to go into their forum and find the information, whaHAT CAN I EXPECT FROM YOU PEOPLE

[3:14:12 PM]: i dont know how to do what you say

[3:14:22 PM]: what kind of support will i get

Christan [3:15:16 PM]: Here is more information on our company and the support we offer: We have been a a front runner in the hosting industry for over 10 years. We have set the industry standard for customer support and reliability. We offer 24/7 support via phones, live chat. or e-mail. Our support staff is well trained and very knowledgeable. The best thing is they are all in the US. They are also employed directly by us we do not contract out to call centers. When you call in you are speaking directly with a member of our highly trained staff.
We are always upgrading our hosting package features. We started out offering 5gb of storage and we are now offering unlimited storage and file transfer. We own and operate our own data center. We are not a reseller like many of our competitors. We build all of our servers in house using only top quality parts. We have a staff of admins that monitor the servers 24/7 even on holidays. Our pricing for what we offer is the lowest in the industry. We are the top ranked host in the world 2 years running.

[3:15:58 PM]: Mailman is a 3rd party company so most of the questions you have related to that program you would check with their website on for forums and information on how to do things if you cannot figure it out in the mail man program option in our cPanel

[3:16:12 PM]: http://gnu.org/software/mailman/index.html

mar [3:16:14 PM]: yeah but how about answering the question!!!!!!!!

Christan [3:16:18 PM]: the link above is the mailman main page

[3:16:29 PM]: I am answering your question Sir.

[3:16:37 PM]: The above information is what you can expect from our support, based off the question interpretted:

[3:16:54 PM]: mark [3:14:22 PM]: what kind of support will i get

[3:17:18 PM]: Did you have any more specific questions that I did not answer?

mar [3:17:58 PM]: do you know if it is a complex process?

Christan [3:18:07 PM]: To set up a website or to use mailman?

mar [3:18:16 PM]: do you know if it is a complex process

Christan [3:18:29 PM]: To set up a website or to use mailman?

mar [3:18:38 PM]: to use the mailman

Christan [3:19:19 PM]: I have heard of great success with it from our customers and very little problems with it.

mar [3:20:29 PM]: so the first step i would take after setting up aN ACCOUNT AND SETTING UP AN EMAIL ON A DOMAIN I SET UP WITH YOU WOULD BE TOgo into panel and find a “mailman” icon???

Christan [3:21:02 PM]: Yes, You would first signup for hosting on our homepage where it reads “SIGNUP NOW”

[3:21:13 PM]: then you can login to your Panel and use the features.

[3:21:17 PM]: like mailma

[3:21:19 PM]: **mailman

mar [3:21:21 PM]: i know, i said open an acct!!!!!!

Christan [3:21:29 PM]: its located in the Mail section

[3:21:38 PM]: Yes, I was just reviewing the steps with you.

mar [3:22:02 PM]: i am asking after all that the first thing to use the email facilities would be to go into the panel??

Christan [3:22:08 PM]: yes

[3:22:15 PM]: then its under the MAIL section in Panel

[3:22:25 PM]: there is an icon that reads MAIL MAN

mar [3:22:31 PM]: so there is a “mail” icon in rtthe panel correct

Christan [3:22:39 PM]: yes.

mar [3:23:13 PM]: once inside mail I will see something to click on to get into the “mailman”

Christan [3:23:50 PM]: yes you will see an icon titled : MailMan

mar [3:24:23 PM]: does it give some explanation inside the “mailman” how to set it up or everything is stated on the website you gave me???

Christan [3:24:53 PM]: it does give some information on how to use mailman

mar [3:25:28 PM]: you dont think it is very complex???

Christan [3:25:58 PM]: Personally, I have not used it much. In my opinion there is a learning curve but it is very learnable.

mar [3:27:08 PM]: i am using a list of opt in leads that I have the i.p for, I must use the i.p address in aeach emaIL TO CONFORM TO nO sPAM aCT, IS THERE A FIELD IN THE PROGRAM THAT WILL ALLOW THEE IP ADDRESS OF EACH PERSON I AM EMAILING TO TO BE ON THE EMAIL????

Christan [3:28:03 PM]: I don’t beleive Mailman includes that feature. You do need to have an opt in and opt out option in your emails so that is good that you have opt in option.

[3:28:49 PM]: is this a purchased mailing list?

[3:28:56 PM]: or customers that have opted in directly from you

mar [3:29:16 PM]: I WILL HAVE OPT OUT, WHAT DO YOU MEAN BY OPT IN, I ALREADY HAVE OPT IN LIST I AM WORKING WITH, THEY HAVE ALREAQDY OPTED IN

[3:29:48 PM]: I PURCHASED THIS LIST WITH ALL THE INFO I NEED

[3:30:37 PM]: But i believe according to the law, you must also have the i.p address on the email, not so???

Christan [3:31:02 PM]: Okay so you purchased a list of leads from another company or did these individuals on your list signup for your mailing list themselves and give you their email information?

[3:31:21 PM]: The email would have your IP address but there is no such law.

mar [3:31:21 PM]: i purchaased the list

Christan [3:31:38 PM]: Then we would not allow you to mail those clients on the list.

[3:32:03 PM]: Because that would be against our terms of service for mailing customers that did not opt in for your emails.

[3:32:10 PM]: in other words that’s considered spam.

mar [3:32:31 PM]: these people opted in, it is not spam

[3:32:56 PM]: it is a list of opt in leads that i purchased

Christan [3:33:14 PM]: Yes that is not allowed with our hosting.

[3:33:26 PM]: Because they did not signup specifically for your emails directly from you

mar [3:33:27 PM]: why, they are opt in

Christan [3:33:42 PM]: purchased lists are not allowed with many hosting companies because of this.

mar [3:34:28 PM]: you mean i cannot use the service because it is a purchased list even though it is iopt in???

Christan [3:35:29 PM]: Yes. Because the clients you are emialing did not specifically OPT IN for your mailings

mar [3:36:36 PM]: how would you know that, i am loading a list of email addresses to send out from my hard drive, how can you guys know if they are mine or they were purchased???

Christan [3:37:25 PM]: because we would get an email reporting you as a spammer and we would disable your account.

mar [3:37:25 PM]: did you know that an opt in is an opt in no matter where they came from!!!!

Christan [3:37:58 PM]: I am just letting you know that PURCHASED LISTS are not allowed with us. And you would most likely have some problems with getting reported by some of the people you are sending to

[3:38:07 PM]: which would cause your account to be suspended.

mar [3:38:16 PM]: but if i can prove that i am not spAAMMING WHY WOULD YOU DO THAT, I HAVE THE PROOF THAT THEY ARE OPT IN

Christan [3:39:12 PM]: if its a purchased list that you prove that with we would tell you you are not allowed to do that

[3:39:51 PM]: purchased lists are basically emails compiled by another company that the user signed up for emails from that is sold to other companies to send mass emails to . The customers did NOT opt in for your emails

mar [3:40:36 PM]: YOU KNOW EVEN IF IT WAS A LIST THAT I CULTIVATED MYSELF, THER3E ARE ALWAYS PEOPLE THAT FORGET THAT THEY OPT IN AND COMPLAIN, SO WHAT IS THE DIFFERENCE???

Christan [3:41:40 PM]: if you get reported as SPAM you do get reported to SpamHaus and they can shut down your entire domain. Spamming is illegal

[3:41:48 PM]: And we do not tollerate it.

mar [3:42:09 PM]: THESE CUSTOMERS REQUESTED TO RECEIVE INFORMATION BY OPTING IN, THEY GAVE THE OK

Christan [3:42:53 PM]: but not directly to you

[3:42:56 PM]: and your company emails

mar [3:43:08 PM]: I DONT KNOW WHY YOU KEEP ACCUSING ME OF WANTING TO SPAM, WHEN I TELL YOU THESE ARE OPT INS???

Christan [3:43:14 PM]: I’m just giving you a warning on something that could be a possible issue with hosting with us.

[3:43:42 PM]: Purchased lists are not consent from the email address’s owners to alllow ANYONE to send them emails.

[3:43:49 PM]: Which is what purchased lists dooo

[3:44:07 PM]: SO I’m just giving you a heads up on what would happen if anyone complains there are serious consequences.

mar [3:45:34 PM]: I AM WRITING ON THE BOTTOM A SENTENCE TO THE EFFECT THAT THEY REQUESTED INFORMATION AND IF THEY NO LONGER WISH TO BE ON THIS LIST TO OPT OUT BY SENDING AN EMAIL TO ME TO CONFORM TO nO sPAM LAWS

Christan [3:46:03 PM]: Sorry. We still don’t allow Purchased mailing lists.

[3:46:13 PM]: you are welcome to check out our tos: http://www.*******host.com/terms_of_service.html

[3:46:55 PM]: OUR TOS INFORMATION ON: Spamming -
“Spamming, whether or not it overloads the Services or disrupts service to ****host.com’s Subscribers, is prohibited. The term “spamming” includes, but is not limited to, the sending of unsolicited bulk and/or commercial message over the Internet or maintaining an open SMTP policy. *****host.com reserves the right to determine, in its sole and absolute discretion, whether e-mail recipients were from an opt-in email list.”

mar [3:47:09 PM]: I DONT THINK YOU KNOW WHAT YOU ARE TALKING ABOUT BEDCause millions of dollars a daY ARE SPENT BY PEOPLE BUYING OPTIN MAILING LISTS, IF IT WAS ILLEGAL IT WOULDNT BE SUCH A BIG BUSINESS!!!!!!!!!!!

Christan [3:47:40 PM]: I do know what I am talking about you can review our TOS

[3:48:06 PM]: and it includes that we do not allow that. AND spamming is not legal and your domain can be shut down by SpamHaus without dispute.

mar [3:48:35 PM]: FINE YOU JUST SAID UNSOLITICITED MAIL, WHAT I AM SENDING IS NOT UNSOLICITED, IT IS REQUESTED AND THE SOURCE OF THE OPT IN IS IN THE EMAIL

Christan [3:48:50 PM]: I have had several managers review this chat and verify the information I am giving yo0u

[3:49:10 PM]: BUT they did not request the OPT in directly from you.

mar [3:49:38 PM]: BUT THE PARTY THEY REQUESTED IT FROM IS ON THE EMAIL

Christan [3:50:04 PM]: Yes but its not directly from them… its from you

mar [3:50:18 PM]: OK GOODBYE

Christan [3:50:48 PM]: From our TOS: “****host.com reserves the right to determine, in its sole and absolute discretion, whether e-mail recipients were from an opt-in email list.”

[3:50:51 PM]: have a great day Sir.

Customer came in several times…. This is the chat of the madman…

Chab [9:51:29 AM]: Welcome to our real-time live chat. Please have your domain, password, and a detailed description of your problem; please note that I am chatting with several other customers as well, so my responses may be delayed.

SALES QUESTION [9:51:29 AM]: My website is not working 2 days in a raw !!!! www.bul*****sega.com <http://www.bul*****sega.com>
Chab [9:53:06 AM]: You have a 500 error. A 500 error is a site misconfiguration that makes it impossible for the server to finish displaying the page. I will do what I can to fix it. Common causes are missing or corrupt .htaccess and php.ini files, or improperly set permissions.
SALES QUESTION [9:53:55 AM]: You are the 5 th person I am talking to and if you do not fix the problem right away , I am going to transfer the matter to our LEGAL COUNSEL !!!!
[9:54:08 AM]: You have to quit playing these games
[9:54:27 AM]: \We are doing serious business and fooling around !!!
Chab [9:57:25 AM]: Threatening legal counsel is laughable will do absolutely nothing, because this is a problem on your site and not our servers. As I said earlier, I am happy to fix the issue for you.
SALES QUESTION [9:58:05 AM]: What is your full name and position at the company, please !
Chab [9:58:24 AM]: Chab ******, Level 1 Support engineer
SALES QUESTION [9:59:34 AM]: ok , I will mark down that you are laughing at me as a customer and dont care about the financila damage caused directly and indirectly to our business !
[10:00:18 AM]: Beoynd the legal part of it, that is also very unprofessional and rude !!!
[10:01:49 AM]: You better read the notes on the account and make yourself aware of how much time I have wasted with representatives of your company and what a complete failure their help has been
[10:02:09 AM]: instead of laughing !
[10:02:21 AM]: That is very inadequate and rude !

Chab [10:03:34 AM]: Because you are starting to be hostile, I reserve my right to defend myself. I very coolly explained the situation, what causes it, and that I would fix it. Coming off saying you’re going to threaten legal counsel will not suddenly make me more willing to assist you in your issue then I already was; For your information, I was already logged into your account, diagnosing the issue before you even brought that up, because I am interested in doing my JOB and helping you solve your problem and/or solving it for you. I have no patience for banter or threats, so making them is doing you no good.

[10:03:48 AM]: Now would you like me to help you fix the problem, or no?
SALES QUESTION [10:04:23 AM]: That is a rhetorical question !
[10:05:39 AM]: You are asking a customer loking for help from SUPPORT, whether he wants help !?

Chab [10:05:54 AM]: If you’re interested in fighting with me, that’s one issue; interest in fixing the problem at hand is another. I’d be happy to put your comments aside and fix the issue, or we can continue on the path we’re on, but I will not do one with the other.

SALES QUESTION [10:06:07 AM]: when the website has been down for 2 dyas in a raw !?

Chab [10:06:42 AM]: Because of a site configuration, and not a server issue. You are responsible for your site, we are responsible for our servers.
SALES QUESTION [10:08:07 AM]: After I hopefully fix the problem at hand , I will make sure that I familiarize myself in details of who is responsible and for what !?

Chab [10:08:28 AM]: I will be more then happy to tell you what was wrong and how to prevent it in the future.

SALES QUESTION [10:08:53 AM]: And believe me , when you deal in your business with plenty of other serious businesses, it is definitely not a one way street !!!
[10:09:05 AM]: I am all ears
[10:09:49 AM]: I wish I can talk to my clients in the same fashion you do, but I cant since I would be out of business !!!
[10:13:13 AM]: Now, I see that the site is working. And that was not done by neither of the 4 people I spent time with yesterday !

Chab [10:13:35 AM]: You’re back on. You have a php configuration that’s conflicting with the FastCGI Accelerator you’re running in the cPanel, causing the issue you were seeing. I disabled this by going to the *******host c*** > PHP Config section. I recommend speaking to your developer about finding any configurations conflicting with the accelerator.
[10:13:54 AM]: As I said, I am only here to do my job and fix problems, I apologize the issue could not have been diagnosed and fixed earlier.

SALES QUESTION [10:14:55 AM]: We are using this software for almost a year and we have never had technical issues with it
[10:15:15 AM]: That is a special software for posting newspaper articles online

Chab [10:16:17 AM]: It remains what it is. It’s a script configuration that’s conflicting with the use of the Accelerator we offer. To use the accelerator you’ll need to speak with your developer to diagnose your scripts and rectify whatever is compatible with out FastCGI tool.

Chellie [9:03:30 AM]: Hello B?
B. Christen [9:05:00 AM]: hi
[9:05:02 AM]: how can I assist you
Chellie [9:05:11 AM]: Does B stand for a name?
B. Christen [9:05:18 AM]: Yes. How can I assist you
Chellie [9:06:06 AM]: What is your name as I keep records of who I speak to?
[9:08:03 AM]: RU still there?
B. Christen [9:09:17 AM]: B. Christen is my name
[9:09:30 AM]: I am the only one here by that name
Chellie [9:09:46 AM]: B must stand for a First name?
B. Christen [9:10:55 AM]: Yes it does. But its really not necessary because I provide my surname
Chellie [9:11:36 AM]: I’d like to speak with someone who is more polite … I am not happy with level of service or attitude I have received
B. Christen [9:13:13 AM]: I’m sorry I am being polite. I don’t provide my name because of unfortunate prejudices in livechat with some customers.
[9:13:27 AM]: What questions do you have on our hosting services?
Chellie  [9:16:42 AM]: OK … you got me there ,,, Can I ask if you are ,male or female ? I am not predujiced in any way just prefer to know who I am speaking to …. Basically I joined for “3″yrs with the understanding that FP was fully supported and support was good … I cannot spend nearly 2 hours with one of your agents and get nowhere … I am not referring to Daren he was very helpful but in general that is far too long
B. Christen [9:17:56 AM]: providing my gender is not neccessary. Personal information about myself is not required in livechat.
Chellie [9:18:20 AM]: OMG
B. Christen [9:18:36 AM]: As far as FrontPage goes: We offer front page extensions on our hosting accounts.
[9:19:11 AM]: but if you have issues with frontpage outside of hosting then you need to contact microsoft.
Chellie [9:20:06 AM]: This is ridiculous I may aswell cancel this account and move elsewhere then … this is not what I signed up for
B. Christen [9:20:38 AM]: okay.
[9:20:51 AM]: To cancel your account please submit a request at http://********************.com/kb/index.php?x=&mod_id=4&q=6 or call our Billing department at 866-***-**** between Monday – Saturday 8am to 8pm MST
Chellie  [9:21:06 AM]: ????
B. Christen [9:21:38 AM]: the above information is how you cancel your hosting account
Chellie  [9:21:56 AM]: Did I say I wanted to cancel??#

B. Christen [9:22:36 AM]: I appeared so. This was the response I received that led me to believe that: Chellie [9:20:06 AM]: This is ridiculous I may aswell cancel this account and move elsewhere then … this is not what I signed up for
Chellie [9:22:50 AM]: may aswell does not say I will
[9:23:56 AM]: I am speaking to someone in sales?
B. Christen [9:24:08 AM]: Okay well it infered that you want to cancel.
[9:24:11 AM]: I’m sorry.
[9:24:19 AM]: Yes this is the sales dept
Chellie[9:24:26 AM]: If there is not a better solution
B. Christen [9:25:05 AM]: A better solution for what exactly?
Chellie [9:25:14 AM]: maybe you don’t want the 3 year contract … I dunno
B. Christen [9:25:47 AM]: okay. You can change that with the billing dept.
Chellie [9:25:55 AM]: Noramlly when you get a sale you try and hold onto it
B. Christen [9:26:15 AM]: you may phone: 866-***-**** or submit a ticket in the cPa*** to BILLING
Chellie [9:26:37 AM]: Are you reading what I am typing?
B. Christen [9:26:49 AM]: I’m not telling you to cancel but I’m not forcing you to stay. It’s low pressure sales that we offer, the product sells itself,
[9:27:00 AM]: Yes I am reading what you are typing.
[9:27:24 AM]: If you want to change the account time to shorter than three years, BILLING can change that for you
[9:36:48 AM]: It appears you are having difficulty responding, please feel free to open another chat anytime if you have further questions. Have a great day!

B. Christen [10:33:14 AM]: Hello! Thank you for contacting the Sales team, How can I assist you?
Tina [10:33:14 AM]: Hi question
how much is hosting for the year?
[10:33:26 AM]: Hi question
how much is hosting for the year?
B. Christen [10:33:27 AM]: You can view our complete pricing list here: http://*******host.com/kb/index.php?x=&mod_id=2&id=162
[10:33:41 AM]:

12 Month Account: $8.95 a month

* 1 FREE Domain Registration good for the life of your hosting package.
* No set up fee [$30 Savings]
* Less than $0.30 (30 cents) a day!
* $107.40 Total due at sign-up; [12 month account x $8.95 mo.]
Tina [10:33:49 AM]: Did you raise rates?
B. Christen [10:34:48 AM]: we created a 36 month plan and made the longer plans lower pricing
Tina [10:35:14 AM]: THat’s not what I asked. Did you raise rates for the annual plan?
B. Christen [10:36:56 AM]: for the shorter plan times, yes they were increased a bit. But our longer plans are the lowest pricing for long term hosting
Tina [10:37:41 AM]: Wouldn’t it have been nice to notify current customers that there is a rate increase BEFORE you process their credit card?
B. Christen [10:38:06 AM]: we sent out an email to our customers if you are on our mailing list
Tina [10:38:17 AM]: when?
B. Christen [10:39:42 AM]: when the prices were changed
Tina [10:40:08 AM]: When was that.
B. Christen [10:41:35 AM]: about two weeks ago
Tina [10:41:48 AM]: Can you copy the email in here
B. Christen [10:42:14 AM]: I can’t actually I don’t have a copy of that.
[10:42:35 AM]: it just had our new pricing information located in the link I provided above
Tina [10:42:49 AM]: Oh. THen let me copy the email that you sent me 2 weeks ago
[10:43:00 AM]: This is a courtesy message to remind you that your web hosting subscription for clevelandband.com will be automatically renewed within 15 days of the end of your hosting term. Your hosting term is currently set to end as of 2008-09-13. No action is required of you at this time.

To avoid any possible loss of service, please be sure to update all billing and contact information in your profile.

If you prefer to renew manually, renew early, or make other payment arrangements, please contact our billing department.

Thank you,
****Host.Com Support

http://www.****host.com

For support go to http://helpdesk.****host.com/
Toll-Free: (888) 401-4678
B. Christen [10:43:27 AM]: okay
Tina [10:43:37 AM]: So where exactly did you tell me that there will be a price increase?
B. Christen [10:43:47 AM]: that’s a reminder to renew your account
Tina [10:44:01 AM]: That’s the only email I got
B. Christen [10:44:11 AM]: there was another email that we send to all our customers about changes or new features if you are on the mailing list
Tina [10:44:23 AM]: If you sent it, you should have it readily available…
B. Christen [10:44:41 AM]: We did send it.
[10:44:59 AM]: perhaps you selected not to receive our promo emails
[10:45:01 AM]: in your account
Tina [10:45:13 AM]: THAT is NOT a promo issue
B. Christen [10:45:18 AM]: if that’s the case we would just send you a reminder to renew
[10:46:01 AM]: I’m not going to argue with you. I don’t have the ability to lower the pricing for you. You are more than welcome to send this information to our Billing dept for their review but they most likely will charge you the regular pricing that we have on our site.
Tina [10:47:01 AM]: This is about the principal that you raise rates without notifying customers
B. Christen [10:47:19 AM]: We did send out a notification.
[10:47:40 AM]: I’m sorry you are upset but there is really nothing that I can do for you. You are more than welcome to contact billing if you would like
Tina [10:48:08 AM]: No you didn’t. IF you consider this a promo (hey we raised your rates), then we’re not from the same planet
B. Christen [10:48:48 AM]: We are from the same planet I beleive. Again I’m sorry you are upset you can contact billing
Tina [10:49:15 AM]: It is much easier to keep customers than get new ones. And if you had notified me in advance it would have been my choise. Right now it was yours. With MY money
B. Christen [10:50:16 AM]: I’m sorry you are upset. Again, I can’t really seem to assist you. You are more than welcome to contact billing at: 888-***-**** or by submitting a ticket in our Help center.
Tina [10:50:57 AM]: This was SO poorly handled that I don’t even have words. It not about the extra money. It is about the TOTAL disrespect of your current customers
B. Christen [10:51:18 AM]: I’m sorry you are upset. Again, I can’t really seem to assist you. You are more than welcome to contact billing at: 888-***-**** or by submitting a ticket in our Help center.
Tina [10:53:01 AM]: Ok. You know, I’ve seen it many times before. When companies start pulling that kind of things, they usually go out of business soon. Your customer is THE HEART of your company. Once you start disrespecting them….
[10:53:26 AM]: .. there is not much left
B. Christen [10:53:30 AM]: I’m sorry you are upset. Again, I can’t really seem to assist you. You are more than welcome to contact billing at: 888-***-**** or by submitting a ticket in our Help center.
Tina [10:54:53 AM]: I see…
B. Christen [10:55:14 AM]: Thank you for trying ****Host.com Live Chat. If you have additional questions, many answers can be found through our Knowledgebase. If you have other issues arise please let us know over live chat or give our Ticket Center a try.

Remember our World Class Support is just a click away!

Christin [10:37:43 AM]: Hello! Thank you for contacting the Sales team, How can I assist you?

FIRST TIME SALES QUESTION [10:37:43 AM]: i&#39;m currently hosted with GoDaddy.. Do you help in shifting my blogs?
[10:38:27 AM]: ?
Chrsitin [10:39:16 AM]: okay so you have your domain name with godaddy.
[10:39:49 AM]: Here is a list for a quick transfer to us. You would sign up on our homepage as a transfer client. If you want someone to move your files for you http://move.****host.com can help you out
FIRST TIME SALES QUESTION [10:39:53 AM]: yes.. and also have 3 blogs hosted there
Christin [10:39:54 AM]:To ensure the least amount of downtime possible during your transfer please follow the below steps:
1. Sign up as a *Transfer Client.
2. *Upload Your Site Content and use the temporary URL [included in welcome email] to view your site set up before completing the transfer process.
3. Create any *Email Accounts & *FTP AccountsImportant: Click any word displaying the “*” to be taken to matching Knowledgebase articles.
4. When everything is in place simply contact your current Registrar or Web Host and ask them to replace your current Name Servers [DNS] with ours: ns1.****host.com and ns2.****host.com.

FIRST TIME SALES QUESTION [10:40:52 AM]: ok.. wat abt the database?
Christin [10:41:34 AM]: the databases you can move over, or have move.****host.com do it.
FIRST TIME SALES QUESTION [10:41:57 AM]: u guys charge for moving databases is it?
[10:43:15 AM]: also, i have about 5 months remaining from my previous hosting contract.. will u buy that out? or would u make me wait for 5 months before i shift?
[10:44:09 AM]: are u guys always so slow?
Christin [10:45:23 AM]: You can have http://move.****host.com help you move those over. They do charge to move for you. You can sign up and follow the above steps for a transfer and contact tech support if you have questions or need assistance.
FIRST TIME SALES QUESTION [10:45:54 AM]: also, i have about 5 months remaining from my previous hosting contract.. will u buy that out? or would u make me wait for 5 months before i shift?
Christin [10:46:36 AM]: you can sign up with us and cancel with them. I would check their refund policy. Then you just point the nameservers to us to start hosting when you are ready.
[10:46:44 AM]: then you can move the domain registration over to us if you like.
[10:46:54 AM]: all this info is located in the welcome email you get after sign up
FIRST TIME SALES QUESTION [10:47:56 AM]: ur support is pathetic.. wonder how u guys would be if i’m ur customer.. even worse i guess
Christin [10:48:26 AM]: How is our support pathetic? I have answered every question you have asked
[10:48:41 AM]: I’m sorry you feel that way
FIRST TIME SALES QUESTION [10:49:29 AM]: all ur replies are around a minute delayed from my questions.. some cases, even slower.. that’s not how i’d expect support to be
[10:49:53 AM]: in one case u were more than 4 minutes late
Christin [10:49:56 AM]: I am assisting multiple customers.
[10:50:07 AM]: your responses are also delayed as well.
FIRST TIME SALES QUESTION [10:50:29 AM]: that’s cos u r losin my interest by ur delayed responses..
Christin [10:50:43 AM]: We do host over a milllion domains worldwide so we get quite a bit of inquiries daily so sometimes our replies may take a couple minutes….
FIRST TIME SALES QUESTION [10:50:46 AM]: anyways.. looks like u jus lost a customer..
Christin [10:50:52 AM]: We are ranked number one worldwide
[10:50:55 AM]: for a reason
[10:51:04 AM]: How did I loose a customer if you didn’t even sign up
FIRST TIME SALES QUESTION [10:51:11 AM]: will blog abt this
Christin [10:51:15 AM]: thats not loosing a customer
FIRST TIME SALES QUESTION [10:51:33 AM]: and let the world know that this is how u guys handle customers
Christin [10:51:51 AM]: we are ranked very high for our world class support.
FIRST TIME SALES QUESTION [10:52:05 AM]: i was almost ready to shift today.. but now i’ve changed my mind.. thanks to u..
Christin [10:52:25 AM]: Feel free to share this chat with whomever because I answered all your questions. I’m sorry that we do assist multiple customers at one time so responses can be a few mins delayed when we are busy.
[10:52:38 AM]: I’m sorry you are upset. You have a wonderful day.

AND THEN THEY CAME BACK……

Christin [10:53:24 AM]: Hello! Thank you for contacting the Sales team, How can I assist you? [10:53:26 AM]: hello

FIRST TIME SALES QUESTION [10:53:55 AM]: u think if u close the chat window i will do the same is it? [10:54:21 AM]: never faced such a sales guy before..

Christin [10:54:44 AM]: okay well what can I assist you with?

FIRST TIME SALES QUESTION [10:55:20 AM]: u aint assisting at all.. u r the most blunt sales guy i’ve ever interacted with.. [10:55:48 AM]: n therefore because of ppl like u, ****host will lose face

Christin [10:56:35 AM]: We have tripled our company size in the last year. That’s very unlikely [10:57:01 AM]: We have five-star tech support here 24/7 by phone, live chat, and in our help center. Our hold time for phones are usually under two minutes, and live chat under five. Our tech support is highly trained. We offer a 30 day money back guarantee, and a pro rated refund after the 30 days time. We include one hosting package with all of the features included so that you have those options available to you. We have been in business for over ten years. We include UNLIMITED space, UNLIMITED transfer/bandwidth. And if we have any upgrades in any of our features those are available to all our customers, new and old.

FIRST TIME SALES QUESTION [10:57:16 AM]: cool.. i’ll do my share in making the world know that they are better off without ****host..

Christin [10:57:29 AM]: I passed our chat to a manager just to be sure that I was not out of line and he said the chat was fine. [10:57:47 AM]: If you are just here to complain and not to ask questions, I am going to wish you good day and end this chat

FIRST TIME SALES QUESTION [10:58:03 AM]: cool.. bye

Stanley [1:02:01 PM]: awwww. no dedicated plans???
B. Christen [1:02:25 PM]: No dedicated servers
Stanley [1:02:47 PM]: PLEASE stir me in the right direction PLEEASE!
B. Christen [1:03:40 PM]: We don’t have dedicated servers. We do have shared servers
Stanley [1:05:03 PM]: What companies would someone knowledgeable as yourself in hosting recommended for a dedication plan?
[1:06:50 PM]: Hello?
B. Christen [1:07:32 PM]: We don’t have dedicated servers.
[1:07:47 PM]: I don’t know of any places, you can do a google search for “dedicated hosting”
Stanley [1:07:55 PM]: okay…YOU KNOW WHAT…*UCK YOU! YOU *UCKING PIECE OF TRASH! SIT THERE BEHIND YOUR COMPUTER ALL DAY AND MAKE MINIMIUM WAGE!
B. Christen [1:08:21 PM]: No I make more than minimum wage.
[1:08:44 PM]: Have a good day sir.

B. Christen [7:08:57 AM]: Thank you for contacting the Sales Team. Please give me a moment while I review your question.
FIRST TIME SALES QUESTION [7:08:57 AM]: how much do i pay for my account in euro&#39;s?
B. Christen [7:09:29 AM]: I don’t have the euro conversion.
[7:09:37 AM]: All our accounts are paid for in USD
B. Christen [7:09:41 AM]:
****Host.Com offers one set of Hosting Features and four ways to pay. All Hosting accounts are paid for upfront and in full at sign up. If you would like to see all the plans, pricing, terms and options that ****Host offers please review our article ****Host.Com Pricing
FIRST TIME SALES QUESTION [7:10:07 AM]: yeah well it’s not there
[7:10:11 AM]: what kind of aid are you
[7:10:13 AM]: even i know that
B. Christen [7:12:01 AM]: We are a US based company and we require payment in USD
FIRST TIME SALES QUESTION [7:13:00 AM]: ok that’s just great so because i’m not american i can’t buy your product? you’re on the internet, get real
B. Christen [7:13:27 AM]: You can buy our hosting.
[7:13:31 AM]: We host worldwide.
[7:13:39 AM]: But we require the payment in US dollars
FIRST TIME SALES QUESTION [7:14:16 AM]: ok so how do i do that, i just converse, k based on what course the dollar keeps getting lower
B. Christen [7:14:51 AM]: I’m sorry. You will need to find out the conversion with your bank. You can use paypal and they should convert it for you.
FIRST TIME SALES QUESTION [7:15:45 AM]: k very well, but still it’s a pain in the ass, be sure to tell that to your boss, say him i said it, bye
B. Christen [7:16:06 AM]: have a good one

B. Christen [2:33:11 PM]: Hello! Thank you for contacting the Sales team, What can I assist you with?
Super *** [2:33:11 PM]: How is it possible to provide unlimited web space and file transfer?
B. Christen [2:33:13 PM]: yes
[2:33:22 PM]: we custom build our servers to allow the load.
Super *** [2:33:41 PM]: How much does each server hold?
B. Christen [2:33:56 PM]: Our admins monitor the servers 24/7 to make sure that all our users have all the space and features they require
Super *** [2:34:14 PM]: Just the space and features they require?
B. Christen [2:34:19 PM]: It depends. Here is our server information: Linux servers running Apache 2.2.6 & 2.2.8, CentOS 3.9 & 4.6, OC-48 backbone, MYSQL 5.0.45, PHP 5.2.5, Python 2.4.3, Ruby 1.8.6 (Rails 2.0.2), Perl 5.8.8, Quad Opteron 248′s, RAM: 4 GB PC3200 ECC/REG Memory
Super *** [2:35:54 PM]: What if a site was taking up 50 MB, and then the master suddenly decides that after 6 months, he wants to host all his content on his own, shooting it up to about 500 GB?
[2:36:28 PM]: Wouldn’t you have to move the site to a bigger server, causing massive downtime?
[2:37:09 PM]: …hello?
[2:37:56 PM]: Are you even still there?
[2:39:00 PM]: I still had questions.
B. Christen [2:39:14 PM]: Yes I am still here.
[2:39:47 PM]: If we notice that there are customers that are using more and more space we can move them seamlessly to a new server that has more space
Super *** [2:41:11 PM]: Seamlessly? I’ve heard stories about ****Host where people get a website and then have huge downtime.
B. Christen [2:41:49 PM]: well if they need to change the nameservers to point to us to be hosted with us, that takes 24 – 48 hours to fully propagate
Super FZL [2:42:22 PM]: **** ******* is your CEO, correct?
[2:42:31 PM]: What about his blog? –> http://************.com/?p=115
[2:44:11 PM]: “We built ****host on the mantra that we provide the best support in the industry and that we actually CARE about the customer. We have fallen off the cliff in the last two weeks on meeting this goal.” — **** *******, CEO of ****host. He wrote it in the fifth paragraph of his blog post.
B. Christen [2:45:00 PM]: Okay well every company has their ups and downs.
[2:45:08 PM]: We still gaurentee 99.9 % network uptime.
[2:45:23 PM]: We did have a few issues with a server update a few months back
Super *** [2:46:33 PM]: What about this blog (don’t read the whole thing).
[2:46:38 PM]: http://inetint*****.com/weblog/?p=1
[2:46:47 PM]: “The very first week I had problems with a SQL database being corrupted on box67 hosting *****Panics.com. OK, no problem, no need to contact tech support, so I reloaded the database. A couple of days later the site went down for 2 hours. The following day the site was down for 3 hours. Two days later site was down for 10 hrs. Being concerned about the downtime I contacted ****host technical support by email. Flavio assured me this was not a common occurrence and even claimed to extend my account one month due to the downtime. I only have one problem. I never received the one month extension to my account. The intermittent downtime had continued on a regular basis on two different accounts with ****host during the two years I had been hosted with them. If Flavio would ever come good on his offer, I think, I ought to be up to around about 27 years worth of extended hosting due to the continual downtime while being with ****host. But this was just the beginning of sorrows.”
[2:47:44 PM]: Look…I don’t have any more time to chat.

B. Christen [9:58:37 AM]: Hello! Thank you for contacting the Sales team, How can I assist you?
FIRST TIME SALES QUESTION [9:58:37 AM]: what state are u located in
B. Christen [9:58:45 AM]: We are located in **** ** USA
FIRST TIME SALES QUESTION [9:58:52 AM]: what state are u located in
[9:59:35 AM]: ok now what i need to know is if you have templates to set up a book reading and posting website
B. Christen [10:00:50 AM]: We have over 50 templates located inside Fantastico and a few more as part of our site builder ‘page wizard’. Both of these can be accessed through the demo login, listed under the category “Software/Services”. Our demo login is located here: http://www.****host.com/dm/main_cp.html?domain=***host.com&ldomain=***host.com&lpass=demo123
FIRST TIME SALES QUESTION [10:01:36 AM]: i am not a web builder and i lookedd already and it was like trying to read chinese for idiots
B. Christen [10:01:57 AM]: Yes, Well We give you a lot of assistance with your site with our free site builder, free tutorials and over 50 free templates. We also have an extensive Knowledgebase in our Help Center. And of course, Tech Support is here 24/7 to answer questions you encounter.
[10:02:18 AM]: We have a lot of customers that this is their first experience with creating a site
[10:02:23 AM]: so you aren’t the only one
FIRST TIME SALES QUESTION [10:02:58 AM]: i have my own group at yahoo groups and was wondering if u have a template that is as easy to set up as the group
B. Christen [10:04:28 AM]: yes we should have one that you can use that is similar
FIRST TIME SALES QUESTION [10:04:42 AM]: should or do
[10:05:29 AM]: i see u use msn mess icons and i hate msn
B. Christen [10:06:08 AM]: We don’t use msn
FIRST TIME SALES QUESTION [10:06:33 AM]: thank god now ans the prev quest. lol
B. Christen [10:08:12 AM]: ok
[10:08:22 AM]: Which question?
[10:08:28 AM]: “should or do”
[10:08:43 AM]: We have over 50 templetes, they are customizable for your use
FIRST TIME SALES QUESTION [10:08:45 AM]: about the yahoo group template lo
B. Christen [10:09:17 AM]: We also have free templetes through our affiliate ****templete
FIRST TIME SALES QUESTION [10:10:11 AM]: quit chang the subject lol do you have one like it or not it was easy to work with is why i am pushing for an answer
B. Christen [10:10:25 AM]: I’m not changing the subject
[10:10:36 AM]: I don’t know what their templetes look like
[10:10:44 AM]: Their meaning yahoo’s
FIRST TIME SALES QUESTION [10:10:45 AM]: lmao do u or not
B. Christen [10:11:01 AM]: I do not know what yahoo templetes look like
FIRST TIME SALES QUESTION [10:11:29 AM]: their group set up is so simple to use even me as the village idiot was able to set up the group using it
B. Christen [10:11:47 AM]: Okay.
[10:12:14 AM]: Well our services are easy to use also. And have one click installs for group set ups such as discussion boards, forums, etc.
FIRST TIME SALES QUESTION [10:14:02 AM]: i want to set it up for the members to join then have to sign in to use the site i will need forums and pic gallery as well as upload for new authors to post their stories it will be non adult oriented with all genre of stories to be posted
B. Christen [10:14:35 AM]: We do have a lot of customers that are creating sites for the first time
[10:14:54 AM]: Okay, we include features that would assist you in creating that site
FIRST TIME SALES QUESTION [10:14:56 AM]: yea but are they idiots like me lol
B. Christen [10:15:27 AM]: A lot of them don’t have previous computer or technical experience
[10:15:47 AM]: we do host over a million domains. So that is proof that our customers have figured it out with the tools we offer.
FIRST TIME SALES QUESTION [10:16:45 AM]: ok now tell me if you have a site like i described so i could look at it to see how its set up surely u can ans that one to make it easier on me
B. Christen [10:17:19 AM]: We have a lot of sites setup like what you have described.
[10:17:39 AM]: I would recommend using Joomla actually. Its a one click install we offer.
[10:19:10 AM]: I don’t have a list of sites that we host though. We respect our customers privacy should they wish us not to show their site to other potential clients, some of them have privacy on their accounts also. The only way I have of looking up other sites we host is by the domain name that is provided by the customer if they have questions or issues with their site.
[10:22:33 AM]: It appears you are having difficulty responding, please feel free to open another chat anytime if you have further questions. Have a great day!