<!– @page { size: 8.5in 11in; margin: 0.79in } P { margin-bottom: 0.08in } –>[4:56:02 PM]: Christan: Hello! Thank you for contacting the Sales team, How can I assist you?
SALES QUESTION: hi
[4:45:31 PM]: hi
Christan [4:45:43 PM]: hi
SALES QUESTION [4:45:44 PM]: hou are you
Christan [4:46:21 PM]: great thanks
[4:46:27 PM]: how can I assist you?
SALES QUESTION [4:47:41 PM]: I want to buy webhosting
Christan [4:48:01 PM]: okay
[4:48:09 PM]: signup on our homepage where it reads SIGN UP NOW
SALES QUESTION [4:48:54 PM]: Who are they?
Christan [4:49:01 PM]: who is who?
SALES QUESTION [4:49:43 PM]: im from germany
Christan [4:50:08 PM]: okay
[4:50:13 PM]: We host worldwide so we can host your site
SALES QUESTION [4:50:18 PM]: I can not good english
Christan [4:50:45 PM]: okay
SALES QUESTION [4:51:38 PM]: MuSTT provides you with many people or chat?
[4:52:13 PM]: musst dur mit vielen leuten chatten
Christan [4:52:18 PM]: okay
[4:52:26 PM]: you can use chat to talk to us.
[4:52:34 PM]: I don’t understand the last thing you said
SALES QUESTION [4:54:04 PM]: why they always say okay?
Christan [4:54:26 PM]: Because that’s what we say in the US
[4:54:45 PM]: Mostly because we don’t really follow what you are saying but we are trying to understand
SALES QUESTION [4:55:10 PM]: hehe
Christan [4:55:46 PM]: 
[2:06:36 PM]: Christan: Hello! Thank you for contacting the Sales team, How can I assist you?
SALES QUESTION: i love u
Christan [2:05:34 PM]: thank you
SALES QUESTION [2:06:15 PM]: i want ass
Christan [2:06:24 PM]: we don’t provide that.
Christan: Hello! Thank you for contacting the Sales team, How can I assist you?
SALES QUESTION: salam
Christan [1:42:17 PM]: hello
SALES QUESTION [1:42:23 PM]: salam
Christan [1:42:34 PM]: hello
SALES QUESTION [1:42:35 PM]: chetori
Christan [1:42:41 PM]: Hi
SALES QUESTION [1:42:54 PM]: miram too kooneh nanat
Christan [1:43:03 PM]: I speak english only.
SALES QUESTION [1:43:12 PM]: no english please
[1:43:33 PM]: mikonam too kooneh nanat koskesh modar jendeh
B. Christen [1:43:37 PM]: Sorry that’s all I know how to talk
FIRST TIME SALES QUESTION [1:43:57 PM]: please
[1:44:00 PM]: no english
Christan [1:44:02 PM]: okay
[1:44:09 PM]: I speak english only
[1:44:15 PM]: I can’t speak anything else
SALES QUESTION [1:44:21 PM]: chakerah nanat misham modar jendeh
Christan [1:44:27 PM]: I’m lost
[1:44:44 PM]: That does not make sense in english
SALES QUESTION [1:44:48 PM]: nanat koshteh shodi jendeh patiareh
Christan [1:44:58 PM]: yeah I still don’t know what you are saying
mar [3:09:47 PM]: i am interested in opening an account
Christan [3:10:00 PM]: okay you signup on our homepage where it reads SIGN UP NOQW
[3:10:01 PM]: **NOW
mar [3:10:43 PM]: you people advertise account owners can email 500 emails per hour, correctam
[3:11:43 PM]: what kind of support is offered to accomplish that, i diont know how to set it uppn
Christan [3:12:17 PM]: yes they can send up to 500 outgoing per hour.
[3:12:31 PM]: you can set up a list through mailman its a mass mail option we include.
mar [3:13:41 PM]: now i have spoken to host*ator about figuring out how to do this and all they tell me is to go into their forum and find the information, whaHAT CAN I EXPECT FROM YOU PEOPLE
[3:14:12 PM]: i dont know how to do what you say
[3:14:22 PM]: what kind of support will i get
Christan [3:15:16 PM]: Here is more information on our company and the support we offer: We have been a a front runner in the hosting industry for over 10 years. We have set the industry standard for customer support and reliability. We offer 24/7 support via phones, live chat. or e-mail. Our support staff is well trained and very knowledgeable. The best thing is they are all in the US. They are also employed directly by us we do not contract out to call centers. When you call in you are speaking directly with a member of our highly trained staff.
We are always upgrading our hosting package features. We started out offering 5gb of storage and we are now offering unlimited storage and file transfer. We own and operate our own data center. We are not a reseller like many of our competitors. We build all of our servers in house using only top quality parts. We have a staff of admins that monitor the servers 24/7 even on holidays. Our pricing for what we offer is the lowest in the industry. We are the top ranked host in the world 2 years running.
[3:15:58 PM]: Mailman is a 3rd party company so most of the questions you have related to that program you would check with their website on for forums and information on how to do things if you cannot figure it out in the mail man program option in our cPanel
[3:16:12 PM]: http://gnu.org/software/mailman/index.html
mar [3:16:14 PM]: yeah but how about answering the question!!!!!!!!
Christan [3:16:18 PM]: the link above is the mailman main page
[3:16:29 PM]: I am answering your question Sir.
[3:16:37 PM]: The above information is what you can expect from our support, based off the question interpretted:
[3:16:54 PM]: mark [3:14:22 PM]: what kind of support will i get
[3:17:18 PM]: Did you have any more specific questions that I did not answer?
mar [3:17:58 PM]: do you know if it is a complex process?
Christan [3:18:07 PM]: To set up a website or to use mailman?
mar [3:18:16 PM]: do you know if it is a complex process
Christan [3:18:29 PM]: To set up a website or to use mailman?
mar [3:18:38 PM]: to use the mailman
Christan [3:19:19 PM]: I have heard of great success with it from our customers and very little problems with it.
mar [3:20:29 PM]: so the first step i would take after setting up aN ACCOUNT AND SETTING UP AN EMAIL ON A DOMAIN I SET UP WITH YOU WOULD BE TOgo into panel and find a “mailman” icon???
Christan [3:21:02 PM]: Yes, You would first signup for hosting on our homepage where it reads “SIGNUP NOW”
[3:21:13 PM]: then you can login to your Panel and use the features.
[3:21:17 PM]: like mailma
[3:21:19 PM]: **mailman
mar [3:21:21 PM]: i know, i said open an acct!!!!!!
Christan [3:21:29 PM]: its located in the Mail section
[3:21:38 PM]: Yes, I was just reviewing the steps with you.
mar [3:22:02 PM]: i am asking after all that the first thing to use the email facilities would be to go into the panel??
Christan [3:22:08 PM]: yes
[3:22:15 PM]: then its under the MAIL section in Panel
[3:22:25 PM]: there is an icon that reads MAIL MAN
mar [3:22:31 PM]: so there is a “mail” icon in rtthe panel correct
Christan [3:22:39 PM]: yes.
mar [3:23:13 PM]: once inside mail I will see something to click on to get into the “mailman”
Christan [3:23:50 PM]: yes you will see an icon titled : MailMan
mar [3:24:23 PM]: does it give some explanation inside the “mailman” how to set it up or everything is stated on the website you gave me???
Christan [3:24:53 PM]: it does give some information on how to use mailman
mar [3:25:28 PM]: you dont think it is very complex???
Christan [3:25:58 PM]: Personally, I have not used it much. In my opinion there is a learning curve but it is very learnable.
mar [3:27:08 PM]: i am using a list of opt in leads that I have the i.p for, I must use the i.p address in aeach emaIL TO CONFORM TO nO sPAM aCT, IS THERE A FIELD IN THE PROGRAM THAT WILL ALLOW THEE IP ADDRESS OF EACH PERSON I AM EMAILING TO TO BE ON THE EMAIL????
Christan [3:28:03 PM]: I don’t beleive Mailman includes that feature. You do need to have an opt in and opt out option in your emails so that is good that you have opt in option.
[3:28:49 PM]: is this a purchased mailing list?
[3:28:56 PM]: or customers that have opted in directly from you
mar [3:29:16 PM]: I WILL HAVE OPT OUT, WHAT DO YOU MEAN BY OPT IN, I ALREADY HAVE OPT IN LIST I AM WORKING WITH, THEY HAVE ALREAQDY OPTED IN
[3:29:48 PM]: I PURCHASED THIS LIST WITH ALL THE INFO I NEED
[3:30:37 PM]: But i believe according to the law, you must also have the i.p address on the email, not so???
Christan [3:31:02 PM]: Okay so you purchased a list of leads from another company or did these individuals on your list signup for your mailing list themselves and give you their email information?
[3:31:21 PM]: The email would have your IP address but there is no such law.
mar [3:31:21 PM]: i purchaased the list
Christan [3:31:38 PM]: Then we would not allow you to mail those clients on the list.
[3:32:03 PM]: Because that would be against our terms of service for mailing customers that did not opt in for your emails.
[3:32:10 PM]: in other words that’s considered spam.
mar [3:32:31 PM]: these people opted in, it is not spam
[3:32:56 PM]: it is a list of opt in leads that i purchased
Christan [3:33:14 PM]: Yes that is not allowed with our hosting.
[3:33:26 PM]: Because they did not signup specifically for your emails directly from you
mar [3:33:27 PM]: why, they are opt in
Christan [3:33:42 PM]: purchased lists are not allowed with many hosting companies because of this.
mar [3:34:28 PM]: you mean i cannot use the service because it is a purchased list even though it is iopt in???
Christan [3:35:29 PM]: Yes. Because the clients you are emialing did not specifically OPT IN for your mailings
mar [3:36:36 PM]: how would you know that, i am loading a list of email addresses to send out from my hard drive, how can you guys know if they are mine or they were purchased???
Christan [3:37:25 PM]: because we would get an email reporting you as a spammer and we would disable your account.
mar [3:37:25 PM]: did you know that an opt in is an opt in no matter where they came from!!!!
Christan [3:37:58 PM]: I am just letting you know that PURCHASED LISTS are not allowed with us. And you would most likely have some problems with getting reported by some of the people you are sending to
[3:38:07 PM]: which would cause your account to be suspended.
mar [3:38:16 PM]: but if i can prove that i am not spAAMMING WHY WOULD YOU DO THAT, I HAVE THE PROOF THAT THEY ARE OPT IN
Christan [3:39:12 PM]: if its a purchased list that you prove that with we would tell you you are not allowed to do that
[3:39:51 PM]: purchased lists are basically emails compiled by another company that the user signed up for emails from that is sold to other companies to send mass emails to . The customers did NOT opt in for your emails
mar [3:40:36 PM]: YOU KNOW EVEN IF IT WAS A LIST THAT I CULTIVATED MYSELF, THER3E ARE ALWAYS PEOPLE THAT FORGET THAT THEY OPT IN AND COMPLAIN, SO WHAT IS THE DIFFERENCE???
Christan [3:41:40 PM]: if you get reported as SPAM you do get reported to SpamHaus and they can shut down your entire domain. Spamming is illegal
[3:41:48 PM]: And we do not tollerate it.
mar [3:42:09 PM]: THESE CUSTOMERS REQUESTED TO RECEIVE INFORMATION BY OPTING IN, THEY GAVE THE OK
Christan [3:42:53 PM]: but not directly to you
[3:42:56 PM]: and your company emails
mar [3:43:08 PM]: I DONT KNOW WHY YOU KEEP ACCUSING ME OF WANTING TO SPAM, WHEN I TELL YOU THESE ARE OPT INS???
Christan [3:43:14 PM]: I’m just giving you a warning on something that could be a possible issue with hosting with us.
[3:43:42 PM]: Purchased lists are not consent from the email address’s owners to alllow ANYONE to send them emails.
[3:43:49 PM]: Which is what purchased lists dooo
[3:44:07 PM]: SO I’m just giving you a heads up on what would happen if anyone complains there are serious consequences.
mar [3:45:34 PM]: I AM WRITING ON THE BOTTOM A SENTENCE TO THE EFFECT THAT THEY REQUESTED INFORMATION AND IF THEY NO LONGER WISH TO BE ON THIS LIST TO OPT OUT BY SENDING AN EMAIL TO ME TO CONFORM TO nO sPAM LAWS
Christan [3:46:03 PM]: Sorry. We still don’t allow Purchased mailing lists.
[3:46:13 PM]: you are welcome to check out our tos: http://www.*******host.com/terms_of_service.html
[3:46:55 PM]: OUR TOS INFORMATION ON: Spamming -
“Spamming, whether or not it overloads the Services or disrupts service to ****host.com’s Subscribers, is prohibited. The term “spamming” includes, but is not limited to, the sending of unsolicited bulk and/or commercial message over the Internet or maintaining an open SMTP policy. *****host.com reserves the right to determine, in its sole and absolute discretion, whether e-mail recipients were from an opt-in email list.”
mar [3:47:09 PM]: I DONT THINK YOU KNOW WHAT YOU ARE TALKING ABOUT BEDCause millions of dollars a daY ARE SPENT BY PEOPLE BUYING OPTIN MAILING LISTS, IF IT WAS ILLEGAL IT WOULDNT BE SUCH A BIG BUSINESS!!!!!!!!!!!
Christan [3:47:40 PM]: I do know what I am talking about you can review our TOS
[3:48:06 PM]: and it includes that we do not allow that. AND spamming is not legal and your domain can be shut down by SpamHaus without dispute.
mar [3:48:35 PM]: FINE YOU JUST SAID UNSOLITICITED MAIL, WHAT I AM SENDING IS NOT UNSOLICITED, IT IS REQUESTED AND THE SOURCE OF THE OPT IN IS IN THE EMAIL
Christan [3:48:50 PM]: I have had several managers review this chat and verify the information I am giving yo0u
[3:49:10 PM]: BUT they did not request the OPT in directly from you.
mar [3:49:38 PM]: BUT THE PARTY THEY REQUESTED IT FROM IS ON THE EMAIL
Christan [3:50:04 PM]: Yes but its not directly from them… its from you
mar [3:50:18 PM]: OK GOODBYE
Christan [3:50:48 PM]: From our TOS: “****host.com reserves the right to determine, in its sole and absolute discretion, whether e-mail recipients were from an opt-in email list.”
[3:50:51 PM]: have a great day Sir.
Light was going on and on about his performance… and how he was going to get all 42 of the Jazz Game tickets to the Sales team…. this is the result:
Korban: Light…. how often do you pull your head out of your ass?
Buster (Daniel) : That’s why he shaved his head so that it goes up easier.
Korban: Yeah because if he didn’t shave his head it would be like wiping his own ass with sandpaper….
Yeah… That JUST happened!
Customer came in several times…. This is the chat of the madman…
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Chab [9:51:29 AM]: Welcome to our real-time live chat. Please have your domain, password, and a detailed description of your problem; please note that I am chatting with several other customers as well, so my responses may be delayed.
SALES QUESTION [9:51:29 AM]: My website is not working 2 days in a raw !!!! www.bul*****sega.com <http://www.bul*****sega.com>
Chab [9:53:06 AM]: You have a 500 error. A 500 error is a site misconfiguration that makes it impossible for the server to finish displaying the page. I will do what I can to fix it. Common causes are missing or corrupt .htaccess and php.ini files, or improperly set permissions.
SALES QUESTION [9:53:55 AM]: You are the 5 th person I am talking to and if you do not fix the problem right away , I am going to transfer the matter to our LEGAL COUNSEL !!!!
[9:54:08 AM]: You have to quit playing these games
[9:54:27 AM]: \We are doing serious business and fooling around !!!
Chab [9:57:25 AM]: Threatening legal counsel is laughable will do absolutely nothing, because this is a problem on your site and not our servers. As I said earlier, I am happy to fix the issue for you.
SALES QUESTION [9:58:05 AM]: What is your full name and position at the company, please !
Chab [9:58:24 AM]: Chab ******, Level 1 Support engineer
SALES QUESTION [9:59:34 AM]: ok , I will mark down that you are laughing at me as a customer and dont care about the financila damage caused directly and indirectly to our business !
[10:00:18 AM]: Beoynd the legal part of it, that is also very unprofessional and rude !!!
[10:01:49 AM]: You better read the notes on the account and make yourself aware of how much time I have wasted with representatives of your company and what a complete failure their help has been
[10:02:09 AM]: instead of laughing !
[10:02:21 AM]: That is very inadequate and rude !
Chab [10:03:34 AM]: Because you are starting to be hostile, I reserve my right to defend myself. I very coolly explained the situation, what causes it, and that I would fix it. Coming off saying you’re going to threaten legal counsel will not suddenly make me more willing to assist you in your issue then I already was; For your information, I was already logged into your account, diagnosing the issue before you even brought that up, because I am interested in doing my JOB and helping you solve your problem and/or solving it for you. I have no patience for banter or threats, so making them is doing you no good.
[10:03:48 AM]: Now would you like me to help you fix the problem, or no?
SALES QUESTION [10:04:23 AM]: That is a rhetorical question !
[10:05:39 AM]: You are asking a customer loking for help from SUPPORT, whether he wants help !?
Chab [10:05:54 AM]: If you’re interested in fighting with me, that’s one issue; interest in fixing the problem at hand is another. I’d be happy to put your comments aside and fix the issue, or we can continue on the path we’re on, but I will not do one with the other.
SALES QUESTION [10:06:07 AM]: when the website has been down for 2 dyas in a raw !?
Chab [10:06:42 AM]: Because of a site configuration, and not a server issue. You are responsible for your site, we are responsible for our servers.
SALES QUESTION [10:08:07 AM]: After I hopefully fix the problem at hand , I will make sure that I familiarize myself in details of who is responsible and for what !?
Chab [10:08:28 AM]: I will be more then happy to tell you what was wrong and how to prevent it in the future.
SALES QUESTION [10:08:53 AM]: And believe me , when you deal in your business with plenty of other serious businesses, it is definitely not a one way street !!!
[10:09:05 AM]: I am all ears
[10:09:49 AM]: I wish I can talk to my clients in the same fashion you do, but I cant since I would be out of business !!!
[10:13:13 AM]: Now, I see that the site is working. And that was not done by neither of the 4 people I spent time with yesterday !
Chab [10:13:35 AM]: You’re back on. You have a php configuration that’s conflicting with the FastCGI Accelerator you’re running in the cPanel, causing the issue you were seeing. I disabled this by going to the *******host c*** > PHP Config section. I recommend speaking to your developer about finding any configurations conflicting with the accelerator.
[10:13:54 AM]: As I said, I am only here to do my job and fix problems, I apologize the issue could not have been diagnosed and fixed earlier.
SALES QUESTION [10:14:55 AM]: We are using this software for almost a year and we have never had technical issues with it
[10:15:15 AM]: That is a special software for posting newspaper articles online
Chab [10:16:17 AM]: It remains what it is. It’s a script configuration that’s conflicting with the use of the Accelerator we offer. To use the accelerator you’ll need to speak with your developer to diagnose your scripts and rectify whatever is compatible with out FastCGI tool.
aBilal [9:15:29 AM]: hello, ia m trying to signup but having a little confusion. When my domain serach is sucessful there is a string “HELLO MASTER” before domain name… what does that mean????? will that be always there??
Christan [9:15:43 AM]: where it reads Hello Master on the top?
aBilal [9:15:55 AM]: exactly
Christan [9:16:11 AM]: it would say your name when you sign up and login
aBilal [9:16:28 AM]: is that part of domain [9:16:52 AM]: lets suppose i search for ****ircle.com
Christan [9:16:53 AM]: no Bilal [9:16:57 AM]: n its sucessful
Christan [9:16:58 AM]: its not part of your domain
aBilal [9:17:10 AM]: my domain will b www.****ircle.com
Christan [9:17:19 AM]: ok [9:17:21 AM]: that’s fine
aBilal [9:17:36 AM]: not hellomaster.****ircle.com
Christan [9:18:04 AM]: no it won’t say that at all
SALES QUESTION [11:59:07 AM]: HELLO
Lighte [11:59:23 AM]: Hi
SALES QUESTION [12:00:32 PM]: PLEASE CAN YOU TELL ME OR GIVE ME THE LINK TO THOSE FREE WEB BUILTERS SITES???
Lighte [12:00:48 PM]: www.pagewizard.com <http://www.pagewizard.com>
SALES QUESTION [12:02:19 PM]: YOU HAVE A WEB BUILTER ANY WAY RIGHT????
Lighte[12:03:53 PM]: That is the web builder that is included [12:04:12 PM]: Are you having technical difficulties it appears your caps lock may be stuck in the on positionLighte [11:59:07 AM]: Hello how are you today?
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B. Christen [11:45:25 AM]: Hello! Thank you for contacting the Sales team, How can I assist you?
[11:45:27 AM]: hi FIRST TIME SALES QUESTION [11:45:51 AM]: I want inteenimater för the sims 2
B. Christen [11:46:03 AM]: We don’t have that. FIRST TIME SALES QUESTION [11:46:04 AM]: teenagers get pragnent
B. Christen [11:46:08 AM]: Wrong company
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